The products must be in their original packaging, with all tags and in original condition
The cost of returning E-Bikes and E-Scooters needs to be covered by the customer except products that are faulty or damaged upon delivery.
Returns are free for accessories and other smaller items.
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
To return E-Bikes and E-Scooters, begin the returns process by contacting Mountain Warehouse Customer Care
To return accessories and smaller items, create your freepost return label at https://www.royalmail.com/track-my-return/create/6113 and bring your item to any Post Office and keep the tracking receipt as proof of return.