UK Return & Refund Policy
- Orders can be returned within 60 days of receipt
- The products must be in their original packaging, with all tags and in original condition
- Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
- For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
- Pack the items to be sent back securely in suitable protective packaging
- Fill out the return slip, and make sure to include it inside the package you're returning.
- You can download the return slip here.
- Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
- Please retain proof of postage until it has been confirmed that your refund has been processed.
- Please note that items sold by Frugi cannot be returned to Mountain Warehouse stores.
Return Address
Frugi Limited. Mountain Warehouse – returns.
Unit 2 Lodge Way
Indian Queens Industrial Estate
St Columb
TR9 6TF
For more information or help, please contact Mountain Warehouse's Customer Care.
