Mountain Rope Log Dog Toy

UK Deliveries

• UK Mainland
  • FREE Standard Delivery within 3-5 working days
•  Scottish Highlands, Isle of Man, Isle of Wight & Isles of Scilly
  • FREE Standard Delivery within 3-5 working days on orders over £39
  • £4 Standard Delivery within 3-5 working days on orders under £39
• Orders are sent via Yodel, Evri and Royal Mail. Other couriers may be used based on your location and order profile.

UK Return & Refund Policy 

• Orders can be returned within 60 days of receipt
• The products must be in their original packaging, with all tags and in original condition
• Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
• Returns are not accepted on food, medical items or hygiene products. 
• For faulty or damaged items, please contact Mountain warehouse Customer Service team 

Return method: 

• Pack the items to be sent back securely in suitable protective packaging
• Print and fill out the return slip, and make sure to include it inside the package you're returning.
• You can download the return slip here.
• Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
• Please retain proof of postage until it has been confirmed that your refund has been processed.
• Please note that items sold by HugglePets cannot be returned to Mountain Warehouse stores

Return address: 

HugglePets Returns
Speedway Building
Cooper Street
Wolverhampton
WV2 2JL

For more information or help, please contact Mountain Warehouse's Customer Care.