UK Deliveries
- FREE UK Mainland Standard Delivery within 3-5 working days on all orders over £19.99
- FREE UK Mainland Express Delivery within 2-3 working days on all orders over £19.99
- £3.50 UK Standard Delivery on orders under £20
- £4.25 UK Express Delivery on orders under £20
- Orders are sent via Royal Mail
UK Return & Refund Policy
- Orders must be returned within 60 days of receipt
- The products must be in their original packaging, with all tags and in original condition
- Returns are free
- For faulty or damaged items, please contact Mountain warehouse Customer Service team
- Please note because of hygiene reasons, we do not offer refunds or exchanges on socks.
Return method:
- To return your order, create your freepost return label at https://www.royalmail.com/track-my-return#/details/7848.
- Please safely pack your items in secure, protective packaging to ensure they arrive undamaged. Fill out the return slip, and make sure to include it inside the package you're returning.
- Take your package to your nearest drop off point. To find your nearest drop-off point, visit Services near you | Royal Mail Group Ltd .
- Please retain proof of postage until it has been confirmed that your refund has been processed.
- Please note that items sold by Patrick Shoes cannot be returned to Mountain Warehouse stores
Return address:
Patrick Shoes Limited
MWL Return Department
Unit 8-9 Eldon Way
Crick
NN6 7SL
For more information or help, please contact Mountain Warehouse's Customer Care.