UK Deliveries

• FREE UK Standard Delivery within 2-4 working days on orders over £50 
• £3.95 UK Standard Delivery on orders under £50
• FREE UK Mainland Express Delivery within 1-2 working days on orders over £50 - order before 12pm 
• £4.75 UK Mainland Express Delivery on orders under £50
• Orders are sent via Royal Mail
• Carrier delivers Monday to Friday
• Please note that orders placed during the weekend or on official holidays will be processed the next working day

UK Return & Refund Policy 

• Orders can be returned within 60 days of receipt
• The products must be in their original packaging, with all tags and in original condition
• Returns are free
• For faulty or damaged items, please contact Mountain warehouse Customer Service team 

Return method: 

• To return your order, create your freepost return label at https://www.royalmail.com/track-my-return/create/3734
• Please safely pack your items in secure, protective packaging to ensure they arrive undamaged
• Take your package to your nearest drop off point. To find your nearest drop-off point, visit https://www.royalmail.com/services-near-you#/ 
• Please retain proof of postage until it has been confirmed that your refund has been processed. 
• Please note that items sold by ALOC Retail cannot be returned to Mountain Warehouse stores.

Return address: 

ALOC Retail 

Roundhouse Road

Faverdale Industrial Estate 

Darlington 

DL3 0UR

For more information or help, please contact Mountain Warehouse's Customer Care. 

In the rare occasion, if you have a product with a manufacturing defect, don't worry. All products come with a 1-year guarantee.

If beyond 60 days of use, we will firstly offer a repair solution. If we are unable to repair your item within a reasonable period, we will exchange the product.

If no equivalent product is available, we will offer a full refund.

If a faulty product is returned within 60 days after purchase, with proof of purchase, you have the right to a full refund.