Baselayer™ is a genuine specialist on-line retailer with real knowledge and expertise in the market place it serves and has been on-line since 2003
Our trading ethos is a simple one. Provide top quality branded products that we know and understand and ensure you receive exceptional customer service at every stage of your shopping experience whilst retaining our core trading values of Honesty, Integrity and Reliability.
These core principals have established Baselayer as a highly regarded and genuine specialist on-line supplier of "Technical Sports Apparel" since 2003 supplying quality garments from some of the worlds leading and most innovative developers of Technical Apparel.
We really do test the items we sell in "real" use situations. This enables us to provide you with genuine advice and guidance on the specific requirements you have.
Baselayer™ aims to provide you with the very best on-line purchasing experience we can achieve and to ensure your complete satisfaction in every aspect of the shopping process. Quality products with Exceptional Service are our main priorities to all our customers.
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UK Deliveries
- £4 UK Standard Delivery within 3-5 working days
- Orders are sent via Royal Mail or Evri
UK Return & Refund Policy
- Orders can be returned within 60 days of receipt
- The products must be in their original packaging, with all tags and in original condition
- Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
- For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
- Pack the items to be sent back securely in suitable protective packaging
- Fill out the return slip, and make sure to include it inside the package you're returning. You can download the return slip here.
- Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
- Please retain proof of postage until it has been confirmed that your refund has been processed
- Please note that items sold by Baselayer Ltd cannot be returned to Mountain Warehouse stores
Return address:
Baselayer Ltd,
11 Derry Downs
Orpington
Kent
BR5 4DT
For more information or help, please contact Mountain Warehouse's Customer Care.
All BASELAYER LTRD’s products come with a 12-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.
We also offer a 3-Year Waterproof Guarantee on selected products. This is indicated on the product description or the item tag and gives you a three-year peace of mind on waterproofing.
All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.