Dalesman International Ltd were founded in 1960 with the aim of providing outdoor brands into the UK. Fast forward 50 years and although our brand offering has changed radically our core beliefs remain unchanged in that we strive to distribute both technically innovative and class leading brands.
UK Deliveries
- FREE UK Standard Delivery within 3-5 working days on all orders
- FREE UK Mainland Express Delivery within 2-3 working days on all orders
- Orders are sent via Royal Mail or UPS
UK Return & Refund Policy
- Orders can be returned within 60 days of receipt
- The products must be in their original packaging, with all tags and in original condition
- Returns are free
- For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
- To return your order, create your freepost return label at https://www.royalmail.com/track-my-return/create/6108
- Please safely pack your items in secure, protective packaging to ensure they arrive undamaged.
- Take your package to any Post Office. Be sure to keep the tracking receipt as proof of your return.
- To find your local drop off point visit https://www.royalmail.com/services-near-you#/
- You can download the return slip here.
- Please retain proof of postage until it has been confirmed that your refund has been processed.
- Please note that items sold by Dalesman cannot be returned to Mountain Warehouse stores.
Return address:
Dalesman International LTD
29 Marathon Place
Leyland
Lancashire
PR26 7QN
For more information or help, please contact Mountain Warehouse's Customer Care.
All Igloo, Nebo, Thaw, True Utility & Gear Aid products come with a 12-month manufacturers guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.
All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.