UK Deliveries

• FREE UK Standard Delivery within 3-5 working days on orders over £50
• FREE UK Mainland Express Delivery within 2-3 working days on orders over £150 - order before 2pm
• £4.50 UK Standard Delivery on orders under £50
• £8.50 UK Mainland Express Delivery on orders under £150
• Orders are sent via Royal Mail or DHL

UK Return & Refund Policy 

• Orders must be returned within 60 days of receipt
• The products must be in their original packaging, with all tags and in original condition
• Returns are free
• For faulty or damaged items, please contact Mountain warehouse Customer Service team 
• Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Return method: 

• To return your order, create your freepost return label at https://www.royalmail.com/track-my-return/create/1022.
• Please safely pack your items in secure, protective packaging to ensure they arrive undamaged.
• Take your package to your nearest drop off point. To find your nearest drop-off point, visit https://www.royalmail.com/services-near-you#/ .
• Please retain proof of postage until it has been confirmed that your refund has been processed.
• Please note that items sold by Dicks Climbing cannot be returned to Mountain Warehouse stores

Return address: 

Dicks Climbing
Unit 2
The Commercial Centre
Days Rd
Bristol
BS2 0QS

For more information or help, please contact Mountain Warehouse's Customer Care. 

In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.

PETZL GUARANTEE

Petzl products are guaranteed for three years against any defects in materials or manufacture. To analyze defects in materials and manufacture, contact our After-Sales Service

Exclusions from the guarantee:

• normal wear
• oxidation
• leaking batteries in headlamps
• modifications or alterations
• poor storage
• poor maintenance
• damage due to accident or negligence
• damage due to use of product for which it is not designed

The Petzl guarantee also does not apply if:

• the serial number is no longer legible
• any label has been removed from a harness
• a helmet has been written on with a marker or covered by stickers
• the product has been modified or repaired by a third person

If the product is covered by the guarantee, and is reparable, it will be repaired immediately and quickly returned to you. Irreparable products will be replaced. 

If the product is not under guarantee, but is reparable, a repair quote will be proposed before repair. You will not be billed without your consent.

After analysis, Petzl will decide to repair, replace, or return the product as is to the address you have provided. For a headlamp, please remove the batteries before sending it.

DMM WARANTY

1. The Supplier warrants that on delivery, and for a period of [12] months from the date of delivery (Warranty Period), the Goods shall:
   1. Conform in all material respects with their description and any applicable Specification
   2. Be free from material defects in design, material and workmanship;
   3. Be of satisfactory quality
   4. Be fit for any purpose held out by the Supplier.
2. 2. Subject to clause 3, if:
   1. The Customer gives notice in writing to the Supplier during the Warranty Period and within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 1;
   2. The Supplier is given a reasonable opportunity of examining such Goods; and
   3. The Customer (if asked to do so by the Supplier) returns such Goods to the Supplier's place of business at the Customer's cost, The Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
3. The Supplier shall not be liable for Goods' failure to comply with the warranty set out in clause 1 in any of the following events:
   1. The Customer makes any further use of such Goods after giving notice in accordance with clause 2;
   2. The defect arises because the Customer failed to follow the Supplier's oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;
   3. The defect arises as a result of the Supplier following any drawing, design or Specification supplied by the Customer;
   4. The Customer alters or repairs such Goods without the written consent of the Supplier;
   5. 5. The defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions;
   6. The Goods differ from their description or the Specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
4. Except as provided in this document, the Supplier shall have no liability to the Customer in respect of the Goods' failure to comply with the warranty set out in clause 1.
5. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.
6. These Conditions shall apply to any repaired or replacement Goods supplied by the Supplier.