Founded in 1996 Extras Group Ltd is a British company with a wealth of knowledge in the fashion accessories industry. We pride ourselves on producing individual, unique and exciting collections for our global network of retailers.
With over 100 years of heritage across 4 family generations, Extras has grown from small beginnings to one of the UK’s leading fashion accessory manufacturers. Through these years of experience, we have built a solid understanding of what it takes to design, produce and care for a quality product.
UK Deliveries
- £3.50 UK Standard Delivery within 3- 5 working days on orders
- Orders are sent via Royal Mail
UK Return & Refund Policy
- Orders must be returned within 60 days of receipt
- The products must be in their original packaging, with all tags and in original condition
- Returns are free
- For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
- To return your order, use the pre-paid returns label provided
- Pack the items to be sent back securely in suitable protective packaging, together with the completed returns form
- You can download the return slip here.
- Bring your item to any Post Office and keep the tracking receipt as proof of return
- To find your local drop off point visit https://www.royalmail.com/services-near-you#/
- Please retain proof of postage until it has been confirmed that your refund has been processed
- Please note that items sold by Extras Group cannot be returned to Mountain Warehouse stores
Return address:
Mountain Warehouse Returns
Unit A
Oaktree Business Park
Limewood Court
Leeds
LS14 1NF
For more information or help, please contact Mountain Warehouse's Customer Care.
All Extras Group products come with a 12-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear. We also offer a 3-Year Waterproof Guarantee on selected products. This is indicated on the product description or the item tag and gives you a three-year peace of mind on waterproofing. All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.