UK Deliveries

• FREE UK Standard Delivery within 2-3 working days
• Orders are sent via Parcelforce

UK Return & Refund Policy 

• Orders must be returned within 60 days of receipt
• The products must be in their original packaging, with all tags and in original condition
• Returns are free

Return method: 

• To return your order, create your freepost return label at http://returns.sorted.com/grubsboots
• Take your package to your nearest Collect+ drop off point
• To find your local drop off point visit https://www.collectplus.co.uk/find-a-store
• Please retain proof of postage until it has been confirmed that your refund has been processed. 
• Please note that items sold by GRUBS BOOTS cannot be returned to Mountain Warehouse stores.

Return address: 

Grubs Boots Ltd
Unit 3 Bradshaw Works
Printers Lane
BL2 3DW
 

For more information or help, please contact Mountain Warehouse's Customer Care. 

WARRANTY DETAILS

Grubs Boots Warranty Grubs Boots Limited Warrants to the original end consumer, that its footwear be free from defects in materials and workmanship for a period of one year from the date of purchase, providing the said is returned to the original point of purchase within twelve calendar months of the date of purchase. 

Exclusions: This limited warranty does not cover any damage arising from: normal wear and tear, failure to adequately maintain and store the footwear, unauthorised alterations, repairs or modifications not performed by Grubs Boots Limited, used other than in the manner intended, improper or inadequate fit, use of a safety boot after such boot has sustained damage rendering it unsafe for use in the environment for which it was designed, damage caused by chemical, organic or foreign substances. Grubs Boots Limited does not warrant that any of its footwear provides protection from snakebites or bites from other wildlife and is not liable for personal injury resulting from such bites. 

Grubs Boots Limited HEREBY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTY OF MERCHANTABLITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. 

Understanding our warranty

Your statutory consumer rights about the purchase of clothing and footwear can be found in the Sale of Goods Act. They refer to standards of quality and consumer expectations, and what you should do if these are not met. 

Any pair of shoes or boots you buy should be of reasonable quality, with no damage such as missing pieces, holes, stains etc. The items should be fit for the purposes intended – i.e. if a boot is described as waterproof, it should be exactly that! 

As listed in our exclusions, we will not warranty any returns that exhibit wear or tear related issues: 

Our boots are waterproof, insulated, and comfortable straight from the box any issue that is due to a manufacturing issue will show up within the first weeks of use, such as leaking or poor bonding. We advise to try on boots in store to ensure correct fit and to wear the boots as intended straight away. Whilst the rubber and nylon upper are very durable, it is essential to ensure that you maintain them with regular cleaning and conditioning. Simply spray them with water and use a soft brush to remove any dirt then apply a rubber conditioner to replace the lost plasticising agents in the rubber. Acidic or alkali soils, animal waste and chemical fertilisers all leach the plasticisers from the rubber upper and soles. If regularly exposed and not cleaned and maintained, it will harden and crack causing splits and eventual leaking.