Light from the sun takes more than eight minutes to reach the earth – with Ledlenser it’s just the press of a button away. We create light. Even in the furthest, darkest corner of the world.
As one of the world’s market leaders in LED torches and head torches, we are downright obsessed with it. While some believe that we already make the best lights in the world, we think that we’re just getting started – there is always a better idea and that even the best and most excellent can always be improved.
UK Deliveries
- FREE UK Standard Delivery within 3-5 working days on orders over £50
- £4.50 UK Standard Delivery on orders under £50
- Orders are sent via Royal Mail, Evri, DPD
UK Return & Refund Policy
- Orders must be returned within 60 days of receipt
- The products must be in their original packaging, with all tags and in original condition
- Returns are free
- For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
- To return your order, create your freepost return label at http://returns.sorted.com/ledlenser
- Pack the items to be sent back securely in suitable protective packaging, together with the completed returns form
- Bring your item to any Drop off point as detailed on your returns label and keep the tracking receipt as proof of return
- To find your local drop off point visit www.collectplus.yodel.co.uk/store-locator.
- Please retain proof of postage until it has been confirmed that your refund has been processed
- Please note that items sold by Ledlenser UK Limited cannot be returned to Mountain Warehouse stores
Return address:
Ledlenser Returns
C/O I-Fulfilment
Radar Way
Christchurch
Dorset
BH23 4FL
For more information or help, please contact Mountain Warehouse's Customer Care.
Ledlenser products have an industry leading warranty that covers defects in manufacturing, extended up to 7 years with registration of certain products. Most of our lights have a standard warranty period of 2 years which can be extended by a further 5 years with online registration. This warranty does not apply to all products which include but not exclusive to, our K Series (keyring lights), Lite Wallet, Solidline and accessories.
Steps to register your Ledlenser product and qualify for the 5 year warranty extension (7 years total):
- To register your Ledlenser light a warranty card is required. This can be found inside your product packaging.
- Serial number of the Ledlenser product (found on the product itself).
- The registration is performed by scanning the QR code using a smartphone or entering the complete web address, found underneath the QR code, into your computer or device browser.
- This will take you to a unique product registration page. Enter all the necessary data into this online form.
- Once successfully registered, you will receive a confirmation email.
NOTE : PLEASE RETAIN PROOF OF PURCHASE AS THIS MAY BE REQUESTED DURING ANY SUBSEQUENT WARRANTY CLAIM.
Conditions of Warranty
- You are the original owner of the torch, head torch, area or spot light
- The product was purchased from an authorised Ledlenser reseller and you can show proof of purchase if requested
- The product is within the warranty period (see above) and meets the warranty criteria below
- The product is genuine Ledlenser as determined by its unique serial number (email MW Customer Care the serial number on your light to authenticate)
What is covered
- Manufacturing faults or defects
What is not covered?
- General wear and tear
- Misuse or abuse
- Unauthorised and/or unreasonable use
- Alterations
- Pouches, cases, accessories, engraving or colour finishes
- Declining rechargeable battery performance that has occurred over time
- Issues caused by leaking batteries