UK Deliveries

• FREE UK Standard Delivery within 3-5 working days
• £5.95 UK Mainland Express Delivery within 2-3 working days
• Orders are sent via Evri, DPD or DHL

UK Return & Refund Policy 

• Orders can be returned within 60 days of receipt
• The products must be in their original packaging, with all tags and in original condition
• Returns are free
• For faulty or damaged items, please contact Mountain warehouse Customer Service team

Return method: 

• To return items smaller than 41cm x 38cm x 64cm, create your freepost return label at https://olpro.gfs-returns.com/lite 
• Please safely pack your items in secure, protective packaging to ensure they arrive undamaged.
• Take your package to any Post Office. Be sure to keep the tracking receipt as proof of your return.
• To find your local drop off point visit https://www.royalmail.com/services-near-you#/ 
• You can download the return slip here.
• To return items larger than 41cm x 38cm x 64cm, begin the returns process by contacting Mountain Warehouse Customer Care
• Please retain proof of postage until it has been confirmed that your refund has been processed. 
• Please note that items sold by OLPRO cannot be returned to Mountain Warehouse stores.

Return address: 

Castle Farm 

Holt Heath

Worcestershire 

WR6 6NJ

For more information or help, please contact Mountain Warehouse's Customer Care.

WARRANTY DETAILS

We want buying from us to be as simple as possible and to make sure that you are happy with your purchase. To do this, we have created a 60 day returns policy as well as our 365-day warranty. If you have bought anything from us in the last 60 days and you want to return it for a full refund, you can. We can offer a full credit/refund, or we can swap the product for a new one or a different colour.

All OLPRO products are designed and manufactured to exacting standards at our multiple factories and are tested under the appropriate conditions and terms of use. 

The 365-day warranty covers manufacturing faults on purchase of the product. These potential faults may be in the parts, the materials of the product or the workmanship. The warranty also covers the functionality of the product for its normal use. We are not responsible for any additional costs caused by a warranty issue.

The OLPRO 365 Warranty covers you for 12 months from the day of purchase but most of the potential warranty issues apply to issues which will occur prior to first use.

The OLPRO 365 warranty does not cover tent poles/beams or windbreak poles or the malfunction of any fabric or component that has resulted from improper or unreasonable use or lack of maintenance. We feel the need to reiterate that such occurrences in mesh doors are not covered under the warranty, Just like certain items of clothing; mesh can develop pulls/snags and we cannot guarantee that this will not happen. Accidents such as damage due to excessive weather/ winds, improper re-packing of products or any natural degradation due to sunlight is not covered.

No consequential loss may be claimed under this guarantee. To help yourself guard against any losses we always recommend that you test anything you've purchased in good time before going away – Any fault should be discovered at this point. This guarantee in no way affects your statuary rights. See below for full terms and conditions of sale from this site.

The Guarantee does not apply if the product has been used for anything other than reasonable personal camping use. Commercial use (e.g. rental) or continuous use as a residence is expressly excluded. All tents and awnings are made for occasional use over short periods and not for seasonal pitches or residence.

Before placing a warranty claim, please ensure you have read through the below information regarding a claim. 

We work with our retail partners to maintain all warranty claims/repairs. It is essential that during this process, your sales contract (Which is between you and the retailer you purchased from) remains in effect during any claim. If you have purchased through a retailer, and have experienced what you believe to be a warranty issue - it's imperative that you contact the retailer direct and they will advise the correct course of action. Should your retailer require the product to be returned direct to ourselves for testing, they will return the product on your behalf. We are unable to deal direct with any contracts that don't refer directly to OLPRO as the seller.

All products within their warranty period are swapped, like for like, for a new product. If it’s just a small issue or where something can be replaced, we may choose to send that part as opposed to the full product, to save you having to return the product in full. An example of this would be if an inner tent were damaged – we would be able to send a new inner tent, as opposed to swapping the full product. Full terms and conditions are available further down the page. 

It is always easiest if you can send photographs of any potential problems so we can help quickly.

As a guide the following damage is not covered by your warranty:

• General wear and tear over extended periods of use.
• Flaws in the fabric caused by excessive wear - This includes door mesh.
• Water ingress through fabric as a result of UV degradation.
• Water ingress through seams caused by excessive abrasion of seams.
• Broken zips caused by forcing, jamming or improper use.
• Over tensioned/stretched seams coming apart.
• Buckles subjected to undue force or abrasion.
• Broken carry bag if it is over loaded.
• Any tent pole breakages.
• Any air beam damage or breakage
• Collateral damage from a pole breakage.
• Collateral damage from air beam breakages
• UV Degradation.
• Condensation (usually caused by a lack of ventilation).
• Commercial use by rental companies
• Storm damage

OLPRO Air Beam punctures are treated as “fair wear and tear” and are therefore, not covered under warranty. Neither is collateral damage from beam punctures or pole breakages.