One Retail Group is a multi-national brand owner and leading online retailer of three main distinguished brands: Pro Breeze, Active Era, and Cosi Home.
Active Era is a leading manufacturer in sports and outdoor products fusing design and function for both recreational and professional use. Active Era’s range of air beds, sleeping bags, paddleboards and tents are fast becoming the new industry standard.
UK Deliveries
- FREE UK Mainland & Northern Ireland Standard Delivery within 3-5 working days
- FREE UK Mainland Express Delivery within 2-3 working days
- No delivery to Scottish Highlands, Isle of Man, Isle of Wight and Isles of Scilly
- Orders are sent via Yodel and Amazon Shipping
UK Return & Refund Policy
- Orders can be returned within 60 days of receipt
- The products must be in their original packaging, with all tags and in original condition
- Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
- For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
- Pack the items to be sent back securely in suitable protective packaging
- Fill out the return slip, and make sure to include it inside the package you're returning.
- You can download the return slip here.
- Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
- Please retain proof of postage until it has been confirmed that your refund has been processed.
- Please note that items sold by One Retail Group cannot be returned to Mountain Warehouse stores
Return address:
Active Era Returns,
Unit 6,
West Road Industrial Estate,
Billingborough,
NG34 0QU
For more information or help, please contact Mountain Warehouse Customer Care.
All One Retail Group products purchased from an official distributor come with a one (1) year Limited Warranty valid from the date of purchase. This Limited Warranty is provided by Active Era and does not affect your legal Statutory Rights as consumers under the applicable national consumer laws relating to the sale of goods. In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.