UK Deliveries

• £4 UK Standard Delivery within 3-5 working days for orders under £50
• FREE UK Standard Delivery within 3-5 working days for orders over £50
• Orders are sent via Royal Mail

UK Return & Refund Policy 

• Orders can be returned within 60 days of receipt
• The products must be in their original packaging, with all tags and in original condition
• Returns are free
• For faulty or damaged items, please contact Mountain warehouse Customer Service team

Return method: 

• To return your order, attach the pre-paid returns label provided with your order.
• Print and fill out the return slip, and make sure to include it inside the package you're returning.
• You can download the return slip here.
• Bring your item to any Post office and keep the tracking receipt as proof of return
• To find your local drop off point visit https://www.royalmail.com/services-near-you#/ 
• Please retain proof of postage until it has been confirmed that your refund has been processed
• Please note that items sold by Ottie & Tottie cannot be returned to Mountain Warehouse stores

Return address: 

12 Jubilee Road, 

Shelton Lock, 

Derby, 

DE24 9FG

For more information or help, please contact Mountain Warehouse's Customer Care.