We are Pertemba. An Internationally renowned seller, offering the top brands in Outdoor and Active Lifestyle products. With over 10 years of experience you can rest knowing that you are in safe hands.
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UK Deliveries
- FREE UK Standard Delivery within 3-5 working days on orders over £50
- £2.59 UK Standard Delivery on orders under £50
- Orders are sent via Royal Mail or Evri
UK Return & Refund Policy
- Orders must be returned within 60 days of receipt
- The products must be in their original packaging, with all tags and in original condition
- Returns are free
- For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
- To return your order, create your freepost return label at https://returns.pertembaglobal.com/
- Follow the instructions provided by the portal.
- Please retain proof of postage until it has been confirmed that your refund has been processed.
- Please note that items sold by Pertemba cannot be returned to Mountain Warehouse stores.
Return address:
Returns Department Pertemba - Universal Textiles UK Ltd
50 Oswin Road
Leicester
LE3 1HR
United Kingdom
For more information or help, please contact Mountain Warehouse's Customer Care.
All Pertemba’s products come with a 12-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.
All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.