UK Deliveries

• FREE UK Standard Delivery within 3-5 working days
• £0.99 UK Mainland Express Delivery within 2-3 working days
• Orders are sent via DX, Parcelforce, Royal Mail or Pallex

UK Return & Refund Policy 

• Orders can be returned within 60 days of receipt
• The products must be in their original packaging, with all tags and in the same resalable condition that they were received by the customer
• Returns are free
• For faulty or damaged items, please contact Mountain warehouse Customer Service team

Return method: 

• To return Paddleboards or Above Ground Swimming Pools, begin the returns process by contacting Mountain Warehouse Customer Care
• To return any other items, create your freepost return label at https://returns.sorted.com/kandytoys/ and take your package to your nearest Collect+ drop off point
• Please safely pack your items in secure, protective packaging to ensure they arrive undamaged.
• To find your local Collect+ drop off point visit https://www.collectplus.co.uk/find-a-store
• Please retain proof of postage until it has been confirmed that your refund has been processed. 
• Please note that items sold by Planet Direct cannot be returned to Mountain Warehouse stores.

Return address:
Planet Direct (Returns) C/O KandyToys Limited
Hill Barton Business Park
Sidmouth Road
Exeter
EX5 1DR

For more information or help, please contact Mountain Warehouse's Customer Care. 

WARRANTY DETAILS

Swimming Pools:

All Swimming Pools (SKU’s TY6089, TY6090, TY6091, TY6092, TY6093, TY6270) include a 90-day warranty, starting from the date of purchase, against defects in material or manufacturing. The warranty will be administered by Polygroup Trading Limited. The warranty shall only apply if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear. The warranty shall not apply to any damage caused by use of Pool Chemicals. Claims will not cover consequential losses, including loss of water, pool chemicals, damage, labour, wear and tear or acts of God.

Paddleboards:

Every M.Y Point Break Paddleboard is backed by a 1 Year warranty, guaranteeing the product is free from defects in workmanship and materials, under normal, recreational use. Any modification on the board or accessories or use outside of it’s intended purpose will invalidate the warranty.

This warranty does not cover damage caused by improper maintenance of the board or any of its accessories; improper assembly or disassembly of the board or any of its accessories; improper use of the board or any of its accessories; improper transport of the board or any of its accessories; modifications to the board or any of its accessories; unauthorised repairs to the board or any of its accessories; exceeding the maximum payload of the board; storing the board incorrectly.

In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care.