Born on the South Devon coast in 2008 with a mission to get more people outdoors and out on the water, Red creates world leading premium outdoor kit with support from our passionate global community. From day one, our mantra has been to never compromise. With an unflinching commitment to quality and reliable products that last - no other outdoor company sweats the small stuff like we do. When you have the right kit, you can do more, adventure further – it makes you feel epic.
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UK Deliveries
- UK Mainland
- FREE Standard Delivery within 3-5 working days on orders over £75
- FREE Express Delivery within 2-3 working days on orders over £75
- £4 Standard Delivery within 3-5 working days orders under £75
- £4.75 Express Delivery within 2-3 working days orders under £75
- Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight & Isles of Scilly
- FREE Standard Delivery within 3-5 working days on orders over £100
- £4 UK Standard Delivery on orders under £100
- Orders are sent via Royal Mail or DPD
UK Return & Refund Policy
- Orders can be returned within 60 days of receipt
- The products must be in their original packaging, with all tags and in original condition
- Returns are free for orders over £75
- Orders under £75 will be subject to a £4.95 charge for the return. This will be deducted from the amount refunded to the customer.
- We cannot accept responsibility/reimburse for any items lost or damaged in transit.
- For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
- To return your order, create your freepost return label at https://returnsportal.co/version-live/r/red-equipment
- Please safely pack your items in secure, protective packaging to ensure they arrive undamaged.
- Take your package to your nearest drop off point. To find your nearest drop-off point, visit https://www.royalmail.com/services-near-you#/
- Please retain proof of postage until it has been confirmed that your refund has been processed
- Please note that items sold by Red Equipment cannot be returned to Mountain Warehouse stores
Return address:
Unit 12
Halwell Business Park
Halwell
Totnes
Devon
TQ9 7LQ
For more information or help, please contact Mountain Warehouse's Customer Care.
All Red Equipment products come with a 12-month guarantee which covers manufacturer faults. Items can be replaced or repaired at the discretion of Red Equipment.
Excluded from coverage under this warranty are the following:
- Damage caused by misuse, abuse or neglect.
- Damage caused by improper packing.
- Normal wear and tear.
- Damage caused by modification, change or alteration to the item.
- Damage caused by anything other than defects in material or workmanship.
- Any and all claims for consequential or incidental damages.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We will review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
If you sit outside of this warranty period and encounter an issue, you can still get in touch with us to investigate alternative options [i.e., product repair /advise].