
TUFF-TREK ® create awesome, genuine canvas roof tents and awnings, built strong and smart. Established in 2013 we have over a decade of experience building great products, using tried and tested designs and quality materials. As a company focused on outdoors lifestyle we use all the products we make, so we can be 100% confident they work great and last the distance!
We believe adventure is food for the soul and our mission is focused on helping our customers get out and explore in comfort in their new TUFF-TREK® roof tent!
Explore More with TUFF-TREK ®
UK Deliveries
- FREE UK Standard Delivery within 3-5 working days
- Orders are sent via DPD
- Please check the condition of the packaging before accepting the delivery. If there is visible damage to the Product itself, take pictures and refuse the delivery. Notify us immediately so we can get it sorted as soon as possible.
UK Return & Refund Policy
- Orders can be returned within 60 days of receipt
- The products must be in their original packaging, with all tags and in original condition
- Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
- For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
- Pack the items to be sent back securely in suitable protective packaging.
- Print and fill out the return slip, and make sure to include it inside the package you're returning.
- You can download the return slip here.
- Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
- Tuff-Trek Ltd is happy to arrange the return of large items with our specialized courier, for a cost of £75, which will be deducted from the refund amount. Contact Mountain Warehouse Customer Care to arrange your return.
- Please retain proof of postage until it has been confirmed that your refund has been processed
- Please note that items sold by Tuff-Trek Ltd cannot be returned to Mountain Warehouse stores.
Return address:
Tuff-Trek
Unit M2
Swallows Business Park
Dimond Drive
Hailsham
East Sussex
BN27 4EL
For more information or help, please contact Mountain Warehouse's Customer Care.
All Tuff-Trek Ltd.’s products come with a 12-month guarantee.
This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care.
We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
Terms & Conditions
The Tuff-Trek Ltd Warranty Policy
This Tuff-Trek Ltd limited warranty only applies to physical goods purchased from either Tuff-Trek Ltd or a Tuff-Trek Ltd authorized reseller.
Please note: your warranty is void if any modifications are made to your Tuff-Trek product, including the removal of Tuff-Trek logos, and we may ask you for proof of purchase.
1.0: What does it cover?
This limited warranty covers defects in materials and workmanship arising under normal use of Tuff-Trek Ltd Products, for the duration of the Warranty Period.
Should you notify us within the Warranty Period of a defect in either the materials or workmanship, we will investigate and if we are able to observe the defect and there are no signs to suggest that the Product has been used other than as intended, we will help to repair, replace or refund either the defective part or the whole Product at our sole option and discretion and at no charge to you for parts or labour.
When repairing or replacing we may use new or refurbished replacement parts.
2.0: Who is covered?
This limited warranty is given to the original purchaser of the Product, provided that such purchase was made direct from Tuff-Trek Ltd or an authorised reseller of Tuff-Trek Ltd Products, only.
This limited warranty is not capable of being transferred or assigned to any other person whether on future sale of the Product or otherwise. The original purchaser should contact Tuff-Trek Ltd directly for warranty service.
3.0: How long does the coverage last?
In relation to Products*, the coverage lasts 1 years** from date of purchase.
See section 6 for extended warranty information.
*exclusions: ex-demonstration, returned and/or refurbished Products.
4.0: How to get Warranty service
Provided that you purchased your defective Products either directly from Tuff-Trek Ltd or one of Tuff-Trek Ltd’s authorized resellers, please contact us using the contact form on our website (www.Tuff-Trek.com) and describe the problem in as much detail as possible. Proof of date of purchase may be required, as well as proof of the issue e.g. an image or video, as stated by Tuff-Trek Ltd staff at the time you raise the issue. At our sole option and discretion, we will decide whether to:
- provide instructions for simple repairs (where replacement parts are not required); or
- send field replacement parts; or
- send an immediate exchange; or
- authorize you to return the Product to Tuff-Trek Ltd for service
4.1 Field replacement/repair
Most defective parts are easily field-replaceable. This is the fastest way to get problems corrected and repairs completed.
If we agree that Warranty Replacement Parts are required, we will ship the necessary parts to you free of charge, and at our expense, using the carrier and method of our choice.
If you are unable to replace the parts yourself, we may help to cover the reasonable costs of somebody doing this for you (provided we are able to agree these costs with the third party in advance), or we may ask you to bring your defective unit to our facility at your expense.
4.2 Factory return, repair or replace.
If we decide that your product needs to be returned to our factory to be repaired, fixed, or replaced, Tuff-Trek Ltd will cover all shipping costs if the product is being collected from an address in a country that we currently ship to. If you require collection from outside of these countries, you may be required to cover the shipping costs.
Returned products covered under this limited warranty will be repaired or replaced, free of charge, and returned to you at the expense of Tuff-Trek Ltd, using the carrier and method of our choice.
Please note products, where defects cannot be discovered, will be shipped back at your expense.
5.0: This Limited Warranty does not cover
- Products resold by the Product Owner, i.e. second hand sales;
- Consumable parts, such as batteries, cloth parts of products or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;
- Normal wear and tear, as to be expected from regular use of a product
- Cosmetic damage, including but not limited to scratches, dents and rusting;
- UV (ultra-violet) damage to fabric or other materials, where the damage is purely cosmetic
- Damage caused by accident, abuse, misuse, fire, earthquake or other external causes;
- Damage caused by service performed by anyone who is not a representative of Tuff-Trek Ltd or a Tuff-Trek Ltd Authorized Service Provider;
- A Tuff-Trek Ltd product that has been modified in any way
- Any Tuff-Trek Ltd product where the branding has been removed or defaced
- Any Tuff-Trek Ltd product that has been used for commercial purposes, including but not limited to rentals
6.0: Other Limitations
In no event shall Tuff-Trek Ltd Ltd be liable, whether in contract or tort (including negligence), breach of statutory duty or otherwise for damages in excess of the purchase price of the Product, or for any indirect, incidental, special or consequential damages of any kind, or loss of revenue or profits, loss of business, loss of information or data, or other financial loss arising out of or in connection with the ability or inability to use the Products, to the full extent these damages may be disclaimed by law.