Twist Distribution is the UK representative of Exxel Outdoors, one of the largest US Outdoor Groups. In partnership with Mountain Warehouse Exxel are bringing you their Kelty and Sierra Designs brands.
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UK Deliveries
- UK Mainland
- FREE Standard Delivery within 3-5 working days on orders over £75
- FREE Express Delivery within 1-2 working days on orders over £150 - order before 1pm
- £5.95 Standard Delivery on orders under £75
- £5.95 Express Delivery on orders under £150
- Scottish Highlands, Isle of Man, Isle of Wight & Isles of Scilly
- FREE Standard Delivery within 3-5 working days on orders over £75
- £5.95 Standard Delivery on orders under £75
- Northern Ireland
- FREE Standard Delivery within 3-5 working days on orders over £75
- £9 Standard Delivery on orders under £75
- Orders are sent via FedEx
UK Return & Refund Policy
- Orders can be returned within 60 days of receipt
- The products must be in their original packaging, with all tags and in original condition
- Returns are free
- For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
- To return your order, create your freepost return label at http://returns.sorted.com/exxel
- Please safely pack your items in secure, protective packaging to ensure they arrive undamaged.
- Take your package to your nearest drop off point. To find your nearest drop-off point, visit https://www.yodel.co.uk/store-locator.
- Please retain proof of postage until it has been confirmed that your refund has been processed.
- Please note that items sold by Twist Distribution Ltd cannot be returned to Mountain Warehouse stores.
For more information or help, please contact Mountain Warehouse's Customer Care.
All Twist Distribution Ltd’s Kelty & Sierra Designs products come with a minimum 12-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.
We also offer longer warranties on selected products. This is indicated on the product description or the item tag.
All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a replacement or full refund for faulty items purchased from the Mountain Warehouse website.