UK Deliveries

• UK Mainland
  • FREE Standard Delivery within 3-5 working days on orders over £50
  • £4.95 Standard Delivery on orders under £60
• Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight & Isles of Scilly
  • £9.99 Standard Delivery within 3-5 working days
• Orders are sent via DPD

UK Return & Refund Policy 

• Orders can be returned within 60 days of receipt
• The products must be in their original packaging, with all tags and in original condition
• Returns are free
• For faulty or damaged items, please contact Mountain warehouse Customer Service team

Return method: 

• To return your order, create your freepost return label at https://www.royalmail.com/track-my-return#/details/7799
• Please safely pack your items in secure, protective packaging to ensure they arrive undamaged. Fill out the return slip, and make sure to include it inside the package you're returning.
• Take your package to your nearest drop off point. To find your nearest drop-off point, visit: https://www.royalmail.com/services-near-you#/
• You can download the return slip here
• Please retain proof of postage until it has been confirmed that your refund has been processed
• Please note that items sold by Vibram FiveFingers cannot be returned to Mountain Warehouse stores

Return address:
Vibram FiveFingers Returns
Unit 7 – 8 Fleethall Road
Purdeys Industrial Estate
Rochford
Southend on Sea
Essex
SS4 1NF

For more information or help, please contact Mountain Warehouse's Customer Care.

All Vibram FiveFingers products come with a 12-month guarantee. This guarantee only applies if the product is faulty and has been used for its intended purpose, the guarantee excludes damage caused by accident, neglect or wear and tear.

In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care.

All faulty items will need to be inspected first before authorisation on our system for a full refund. We ask that you please provide a brief description of the fault and also upload an image of the fault. You will be notified of the decision once inspected.