UK Deliveries

• FREE UK Standard Delivery within 3-5 working days on orders over £30
• £2.95 UK Standard Delivery on orders under £30
• £4.95 UK Mainland Express Delivery within 2-3 working days
• Orders are sent via Royal Mail

UK Return & Refund Policy 

• Orders can be returned within 60 days of receipt
• The products must be unused in their original packaging, with all tags and in original condition
• Returns are free
• For faulty or damaged items, please contact Mountain warehouse Customer Service team

Return method: 

• To return your order, create your freepost return label at https://www.royalmail.com/track-my-return#/details/1003
• Please safely pack your items in secure, protective packaging to ensure they arrive undamaged. Fill out the return slip, and make sure to include it inside the package you're returning.
• Take your package to your nearest drop off point. To find your nearest drop-off point, visit https://www.royalmail.com/services-near-you#/ 
• You can download the return slip here.
• Please retain proof of postage until it has been confirmed that your refund has been processed
• Please note that items sold by Whitby & Co (UK) Ltd cannot be returned to Mountain Warehouse stores

Please return to:
Whitby & Co
Aynam Mills
Canal Head North
Kendal
LA9 7BY

For more information or help, please contact Mountain Warehouse's Customer Care.

VAPUR

Brand Info –

Vapur bottles are designed to inspire and support active lifestyles with innovative, ultimately portable, products. Their range of reusable water bottles are designed to stand when full and can be rolled, folded or flattened when empty, making it easy to use and carry on any adventure. These portable bottles can be easily tucked away, conveniently fitting into pockets, purses and back packs. Put them in your freezer as well, so you have a ready-made cool block to use when the weather is hot!

Warranty details

We take great pride in the Vapur products that we sell to our customers and completely stand behind all of our Products and accessories. We have a 100% Leakproof Guarantee and 1 Year Warranty Program for all Vapur Products.  We expect the best of our products and quality but we know, however, that things can occasionally go awry despite our best efforts.

Klean Kanteen

Brand info –

From the very beginning, Klean Kanteen’s have been built with love— the love of adventure, the love of conserving wild places and the love of replacing single-use plastic. Being a family/employee owned, certified BCorp business means that you know you are buying into something which is making a difference, one bottle at a time!

Warranty details

Klean Kanteen goal is to reduce single-use items, plain and simple and are proud of the materials and workmanship that goes into each Kanteen, so we back our products with a Strong as Steel Lifetime Limited Warranty against manufacturing defects. Normal wear and tear, including scratches and dents (if dropped), are not covered under the Klean Kanteen warranty.

Feuerhand

Brand Info –

Feuerhand brings warmth and light into your life and turns your garden and the terrace into places of retreat. Moments with your loved ones can be enjoyed in a relaxed manner by the fire in warm-white lantern light and with special grilling pleasure. With the well-designed products by Feuerhand you create slow-down moments far away from your daily routine. Since 1893 the German brand Feuerhand stands for innovative and functional products making people come together in the shine of light and flames.

Warranty details

Feuerhand offer a 2 Year warranty for all their Products, but normal wear and tear, including scratches and dents (if dropped), are not covered under the Feuerhand warranty.