UK Deliveries
- £4 UK Standard Delivery within 3-5 working days
- Orders are sent via Royal Mail or Evri
UK Return & Refund Policy
- Orders can be returned within 60 days of receipt
- The products must be in their original packaging, with all tags and in original condition
- Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
- For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
- Pack the items to be sent back securely in suitable protective packaging
- Fill out the return slip, and make sure to include it inside the package you're returning. You can download the return slip here.
- Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
- Please retain proof of postage until it has been confirmed that your refund has been processed
- Please note that items sold by Baselayer Ltd cannot be returned to Mountain Warehouse stores
Return address:
Baselayer Ltd,
11 Derry Downs
Orpington
Kent
BR5 4DT
For more information or help, please contact Mountain Warehouse's Customer Care.
